• Federated
  • 561-336-6100

  • 12550 S Military Trail Suite 6
    Boynton Beach, FL 33436

Google My Business ColorYelp

CUSTOMER SERVICE

Working Hours
  • Mon 7:30AM - 6:00PM
    Tue 7:30AM - 6:00PM
  • Wed 7:30AM - 6:00PM
    Thu 7:30AM - 6:00PM
  • Fri 7:30AM - 6:00PM
    Sat 7:30AM - 2:00PM
  • Sun Closed

CUSTOMER SERVICE

Modern cars, light trucks, and sport-utility vehicles come with complex technology such as digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past. However, they eventually need to be replaced.

Before taking your vehicle in for repairs or service, do your homework so you receive the best possible service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.
  • Do not ignore any warning signals your car may give you.
  • Carry a written list of the symptoms that you can give your mechanic.
  • Resist the temptation to suggest a specific course of repair. Allow our experienced technicians to diagnose and recommend a remedy.
  • It's important to note when the problem occurs. Is it constant or periodic? Does it occur when the vehicle is cold or after the engine has warmed up? Does it happen at all speeds? Only under acceleration? During braking? When shifting?

Check for the following common vehicle maintenance issues on a regular basis:
  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, and vibrations.
  • When did the problem first start?

How to manage your service experience:
  • Ask as many questions as needed to fully understand your repair. Ask for an explanation in laymans terms if necessary.
  • Don't rush the technicians. You may be called and apprised of the problem, course of action, and cost before work begins.
  • Before you leave, be sure you understand shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Make sure the shop has your contact information readily available, so you can be reached as soon as possible.

What People Say About Us


  • -Abbey C.

    First time here I had a problem with my car I didn't know what's going on and I'm like not again since I just took my car to a shop in Boca .. Thank God I met a honest mechanic he found loose wire that created that problem , I took him 10 mn and my surprise was fulfilled when he didn't charge Me, that's what I call HONESTY and KINDNESS.


  • -Craig G.

    Brought my car here last week & they did an excellent job in repairing my car. The price they charged was half from what I was quoted at firestone & tire kingdom.


  • -Matt W.

    Awesome customer service. 100% recommend this shop. Owner is honest and upfront always. Even when it doesn't benefit him he is honest hard to believe some people don't like that. Quality work done on all three of my vehicles I only go to him.


  • -Howard T.

    Fair, honest, and Knowledgeable people.


  • -Craig G.

    They do a complete job!


  • -Robert H.

    You can't beat their service.


  • -Lawrence W.

    The best mechanic I ever had


  • -Abbey C.

    First time here I had a problem with my car I didn't know what's going on and I'm like not again since I just took my car to a shop in Boca .. Thank God I met a honest mechanic he found loose wire that created that problem , I took him 10 mn and my surprise was fulfilled when he didn't charge Me, that's what I call HONESTY and KINDNESS.

Call us for service: 561-336-6100

Federated Auto Parts